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HP Officejet Pro 6968 Troubleshooting

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HP Officejet Pro 6968 troubleshooting is required if the printer faces any issues and is not working properly. There might be print, copy, fax, and scan issues. Make use of the steps given here to troubleshoot the HP printer and resolve issues.

HP Officejet Pro 6968 Keeps Going Offline

  • Initially, download the HP Print and Scan Doctor on your system.
  • Run the HPPSdr file on your system and install it.
  • Open the software after installation and run it to see if there are any errors.
  • Follow the guidelines displayed on your screen if there is an issue.
  • Ensure that the printer is ready to print. Turn on the printer using the Power button if it is Sleep mode. Restart the printer to check if the HP Officejet Pro 6968 troubleshooting issue is resolved.
  • Next, you have to reset the printing system.
  • To do so, go to the System Preferences menu and then choose the Print & Fax option.
  • Right-click on the Printer window and click the Reset Printing System option.
  • In the Confirmation window, tap Reset. Add the printer after the reset is over and try printing.
  • Reset the printer by disconnecting it from the power source.
  • Attach the power cord to the printer and turn it on again.
  • Get technical assistance if the issue persists.
HP Officejet Pro 6968 troubleshooting

HP Officejet Pro 6968 Paper Jam


  • First, open the input tray of your printer.
  • Two buttons are present on each side of the input tray.
  • Press them and remove the tray.
  • Check if there are any paper jams in the gap where your tray was present.
  • If so, remove it with your hands carefully.
  • Position the input tray and close it.


  • Lift the cartridge access door. Take off the paper path cover.
  • Verify if there is any paper jam. If yes, then remove it without tearing it.
  • Pull the Flip Gate on the duplex rollers upward.
  • Examine whether there is any paper stuck there and discard it.
  • Position the flip gate and paper path cover.
  • Verify if the carriage slot is able to move freely without any jam.
  • Disconnect the HP printer from the power source when the access door is open. Check if there is any paper jam and clear it.

HP Officejet Pro 6968 Manual Wireless Setup

  • If you have a Windows system, re-installing the printer driver will be the primary HP Officejet Pro 6968 troubleshooting solution.
  • To uninstall, search for Features option on Windows. Choose the Programs and Features option.
  • Select your HP printer name and tap the Uninstall option.
  • Tap the Yes option in the User Account Control screen that appears.
  • Read the guidelines and follow them to uninstall it completely.
  • Also, remove the printer from the list of devices by navigating to the Devices and Printers option present on the control panel.
  • Next, clean the printhead of your printer. This error can occur if the printhead is clogged or unclean.
  • Select the 123 HP Setup 6968 menu from the control panel of the printer.
  • Choose the Printer Maintenance option followed by the Clean Printhead option.
  • Wait for a few seconds, and then a test page will be printed. If you are satisfied with the quality, then you are all set.
  • Else, clean the printhead again by pressing the Clean Again option.
  • Make sure you are using the genuine HP ink cartridges to print or copy.
  • Go to the Printer Maintenance menu again and select the Clean Smear option.
  • Check if the paper you use is compatible with your printer specifications. If not, load a paper that suits the specifications.
  • Check the ink levels of the cartridges. If they are low on ink, then replace the old cartridges with new ones.
  • Service your printer if the above-given HP Officejet Pro 6968 troubleshooting solutions fail.

HP Officejet Pro 6968 Problem With Printhead

  • First, check if you are making use of genuine HP ink cartridges. Usage of duplicate cartridges will lead to printer malfunction.
  • Reset the printer in the next step.
  • Ensure that the HP printer is turned on and wait until it becomes idle.
  • Detach the power cord from the power source while it is turned on.
  • Wait patiently for seconds. Connect the printer to the wall power outlet using the power cord.
  • If the HP Officejet Pro 6968 troubleshooting issue is not resolved, then perform the next solution.
  • Open the cartridge access door by pulling it upwards.
  • Remove the cartridge from its slot after the carriage becomes silent.
  • Take off the orange tab present on the cartridge.
  • Clean the vent area using a pin to clear any clogs that have occurred.
  • Use a wet lint-free cloth to wipe the colored contacts and wipe it with a dry cloth.
  • You can use a swab to clean the debris collected on the colored contacts.
  • Install the cartridges in their slots and close the cartridge access door.

HP 6968 Printer Failure

  • The initial step of the HP Officejet Pro 6968 troubleshooting procedure is to print a Printer Status Report.
  • Load plain papers in the input tray after aligning them.
  • Tap the Right Arrow and select the Setup option.
  • Press the Down button until the Reports option is displayed and tap it.
  • Choose the Printer Status Report option. If the test page prints, then the issue will be resolved.
  • Else, follow the next solution. Clear any paper that is jammed in the printer.
  • Turn the printer to its back side and remove the duplexer by pressing the buttons available on either side.
  • Remove the paper that is jammed with both your hands. Make sure you do not tear the paper while clearing it.
  • Put the duplexer back in its position and check if there is any paper jammed in the input trays. If so, remove it carefully and discard it.
  • Check if the carriage slot is moving without any jam.
  • Get the help of the technical experts to rectify the HP Officejet Pro 6968 troubleshooting issue.